Privacy Policy

Diamond Tailors & Dry Cleaners (Diamond TDC) is committed to protecting and respecting the privacy of its customers and contacts.

 

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us when you visit the Diamond TDC website at https://diamondtdc.co.uk  or when you use the Diamond TDC service in store.

 

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

For the purposes of the applicable Data Protection legislation in England, we are the “data controller” in respect of any personal data that we collect from or hold about you once you visit the Website, use the or use the Service.

 

Information we may collect about or from you

 

We may collect and process the following data about you:

 

• Information you give us. You may give us information about you by filling in forms on our website, or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number.

 

Cookies

 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

 

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

How we use your information

We use the information you provide us in the following ways:

• Information you give to us.

We will use this information:

• to register you as a new customer, on the basis that it is necessary for us to do so to provide our services to you;
• to supply the services you have requested and to provide you with the information, products and services that you request from us, on the basis that it is necessary for our performance of the contract we have with you;
• to contact you where necessary concerning our services, such as to resolve issues you may have with your order.
• to notify you about changes to our service, on the basis that it is necessary for the performance of our contract with you and necessary for our legitimate interest in promoting and marketing our goods and services, managing our Website and/or providing a better service for our customers;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service:
• to notify you of changes to our privacy policy and/or ask you to take part in any review or survey relating to our Service, on the basis that it is necessary for our legitimate interest in keeping you informed of matters which are relevant to you and/or in providing a better service for our customers;
• to provide you with information about goods or services we feel may interest you, on the basis that it is necessary for our legitimate interests in promoting and marketing our service;
• to deliver relevant website content and advertisements to you and measure or understand the effectiveness of advertising we serve to you, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service and growing our business;
• to use your name and photograph in publicity related to any of our competitions or promotions if you are a winner, on the basis that it is necessary for our legitimate interests in promoting and marketing our Service and growing our business but only if you have expressly consented to our doing so and you can withdraw your consent at any time by emailing us.

 

You can always opt-out of receiving marketing or promotional emails from us, and all future marketing and promotional communications will also contain a simple way to opt out of receiving such further communications from us.  We will get your express consent before we share your personal data with any third party for marketing purposes.

 

Who we share your information with

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, on the basis that it is necessary to perform the contract that we have with you or for our legitimate interests in managing our business and improving the Service.
• Analytics, technical developers and search engine providers that assist us in the improvement and optimisation of our Website, on the basis that it is necessary for our legitimate interests in doing so.
• Advertisers that require the data to select appropriate advertising content for the Website. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1).
• We may disclose your personal information to third parties on the basis that it is necessary for our legitimate interests, as follows:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Diamond TDC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• We may also transfer your personal data if we are under a duty to do so in order to comply with any legal obligation, or if it is necessary for our legitimate interests in order to enforce or Diamond TDCly our terms of use (for which see www.Diamond TDC.com/terms) and other agreements; or to protect the rights, property, or safety of Diamond TDC Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

Where we store your personal data

The data that we collect from you is stored on a EPOS system used in our store. Staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment, and the provision of support services.

 

Security

• All information you provide to us is stored on our secure servers or those of our trusted providers.
• Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

How long do we retain personal data

• We will not retain your information for any longer than we think is necessary.
• Information that we collect will be retained for as long as needed to fulfil our services in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.
• When determining the relevant retention periods, we will take into account factors including:
• our contractual obligations and rights in relation to the information involved;
• legal obligation(s) under applicable law to retain data for a certain period of time;
• statute of limitations under applicable law(s);
• guidelines issued by relevant data protection authorities.
• Otherwise, we securely erase your information where we no longer require your information for the purposes collected. .

 

Your rights

 

As a data subject you have certain legal rights subject to certain exceptions under the applicable Data Protection legislation including:

• the right to access the personal data held about you;
• the right to ask us not to process your personal data for marketing purposes;
• the right to withdraw at any time any consent you have given to receive marketing material from us, or in any other case where we process your personal data on the basis of a consent that you have given (and not on some other legal basis);
• the right to ask us to rectify inaccurate personal data about you;
• the right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed or no longer required;
• the right to ask for the transfer of your personal data in a structured, commonly used and machine readable format where the processing is based on your consent;
• the right to ask for the erasure of personal data concerning yourself where processing is no longer necessary or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject; and
• the right to withdraw your consent at any time to your name or image being used in connection with any of our competitions or promotions for publicity purposes.

 

You can exercise any of your rights at any time by contacting us at info@diamondtdc.co.uk.

 

Links to other websites

 

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@diamondtdc.co.uk or write to us at the following address:

Diamond Tailors & Dry Cleaners, 21 Watney Market, London, E1 2PP.